Look below to find answers to commonly asked questions prior to emailing Support.

CLASS ATTENDANCE ISSUES: 
I’m out of classes for the month, can I buy an extra?

I’m out of classes for the month, how do I upgrade to a different membership?

Zenplanner says I’m out of classes, but I don’t think I am, help!

What if I’m running late to class?

I reserved a class but I can’t make it and the app won’t let me cancel.

MEMBERSHIP HOLD QUESTIONS:
My (insert body part) hurts, I think I need to put my membership on hold…

I’m going out of town for a week, can I put my membership on hold?

I’m going out of town for a two weeks, can I put my membership on hold?

I’m going out of town for three weeks, can I put my membership on hold?

MEMBERSHIP CANCELLATION QUESTIONS:
I need to cancel my membership, how do I do that?

Is there a penalty for cancelling my membership?

If I cancel, then come back in the future, do I need to re-do Foundations?

OTHER:
I have a friend who’s interested in the gym, can I just bring them to a class with me?

Can I bring my child to the gym while I workout?

I see people with cool RAMPAGE shirts, how do I get one?

Is there a fridge and microwave for member use?

Can I use the Showers? And whats the policy there as far as time and the gym being open after 6am?